Customer Charter

We pledge to provide efficient, effective, professional, comprehensive, and excellent services as follows:

  1. 1
    Socioeconomic Development Planning
    Planning the nation's socioeconomic development to achieve prosperity, inclusivity, and sustainability in line.
  2. 2
    Preparation of Five-Year Malaysia Plans
    Preparing Malaysia Plans for each five-year period.
  3. 3
    Preparation of Rolling Plan Budgets
    Applications for Projects/Development Spending Programs under the Rolling Plan are open from March 1 to March 31 every year.
  4. 4
    Preparation of Policy Papers and Cabinet Papers
    Preparing policy papers and Cabinet papers based on the needs and instructions given by stakeholders.
  5. 5
    Approval of Applications for Notice of Changes to Development Projects
    Approving applications for notice of changes to development projects within 7 working days through the My Projek system after the complete application has been fully processed.
  6. 6
    Approval of Property Acquisition Applications by Government Companies and Agencies
    Providing approval within 7 working days after receiving a complete application that meets the requirements for property acquisition by government companies and agencies.
  7. 7
    Approval of Research Applications in Malaysia
    Providing approval within 7 working days (after receiving reviews and approval from reference agencies) for complete applications to conduct research activities in Malaysia.